Руководитель IT-отдела

Описание

Location: Moscow
Education: Moscow Engineering Physics Institute (Technical University) 1997-2003, Cybernetics faculty, Master's degree of Mathematics

General information
• 11 years’ experience in project and IT management
• Good knowledge of PMBoK and ITIL methodology
• Ability to work in stressful situations
• Strong result- and team-oriented working style
• Excellent communication skills and ability to get on well with people
• Successfully completed mid and large-sized infrastructure and software development projects
• English intermediate (written and verbal including technical)

Employment Experience
General experience: +15 years
10/2012 – present
IT project manager in Raiffeisenbank Russia, Moscow
Company description: Bank
Key functions:
• Project budget definition and justification on the budgetary committee
• Project schedule development, execution, monitoring and control
• Design of IT infrastructure for new offices (SCS, WAN/LAN, printing infrastructure, VCS etc.)
• Preparation of tender documentation and purchasing of IT equipment for project needs
• Managing internal and external IT staff in scope of projects
• Interaction with internal departments (IT, security, general services, business customers, warehouse, logistics, procurement) and external contractors (vendors, suppliers, providers, builders) in scope of projects
• Presentation of project status and project results for the top-management

Main projects:
• Branch development in Moscow and regions from IT side (>30 completed projects of opening/closing/downsize/moving)
• Opening of the new back-office building (1000 workplaces, budget 3.5 Mio. EUR ) in Yaroslavl in 2013*
• Opening of the new office building Nagatino (2500 workplaces, budget > 4 Mio EUR) in Moscow in 2014
• Opening of the IT Software Development Center (250 workplaces) in Omsk in 2015
• Opening of the new back-office building (500 workplaces) in Yaroslavl in 2016-2017 (in progress)
• Data masking in non-production environments (in progress since 2015, aligned with HO)
• Database virtualization PoC (in progress since 2016, aligned with HO)

*Best project of 2013 in Raiffeisenbank Russia

07/2009 – 10/2012
IT infrastructure project manager in L’Oreal Russia, Moscow
Company description: cosmetics and perfumery production and trade
Key functions:
• Development and improvement of company IT infrastructure (~70 servers located in two DCs)
• Management of IT infrastructure and telecom projects
• Interaction with partners/vendors (HP, Cisco, IBM, EMC etc) and service providers (OBS, MTS, Beeline, IBS/Datafort, Croc, CSS, Softline) within projects
• Interaction with central IT office (Paris) within local (verification of implementing solutions, compliance with global standards, technical consulting) and global (deployment of global IT solutions in Russia) projects
• Acting IT infrastructure manager during his absence, management of Helpdesk team

Several examples of the successful projects:
• Implementation of IP Telephony and corporate Wi-Fi based on Cisco platform
• DRP deployment (“Mirror” infrastructure for SAP in main and DRP sites with replication between storages)
• SAN and HP Continuous Access implementation (Main and DRP DCs were connected with Moscow office by 4Gb SAN “ring” with replication between DCs by HP Continuous Access)
• Virtualization of key infrastructure servers (More than 40 servers were virtualized with VMWare)
• Exchange migration (Global project with the goal to migrate all user’s mailboxes from local Exchange servers in worldwide L’oreal locations to consolidated Exchange server located in Paris)
• Office relocation (IT responsibility – new SCS building, server rooms migration, new AV equipment installation etc)
• New offices opening (IT responsibility – new channel and IT infrastructure building, main IT services deployment)

01/2008 – 07/2009
IT Project and Product manager in Storm International, Moscow
Company description: Gaming industry (casinos, restaurants)
Key functions:
• Management of IT projects (development, deployment, infrastructure projects)
• Preparation of project passport, scope, budget
• Communication with customers, analysis of requirements
• Project tracking in MS Project
• Project team (analysts, programmers, testers, application and system administrators, Helpdesk) management
• Management of IT systems (product management, release management etc)
• Taking part in meetings with top-managers of the company (Steering Committee), presentation of completed projects

Several examples of the successful projects:
• Installation of business oriented system in all locations of the company.
• Development of internal software systems (Casino management, Staff management, Slots Management).
• Speed-up projects for internal software systems (Casino Management, Staff Management)
• New locations opening including international (IT responsibility)

09/2006 – 12/2007.
Account Manager in Storm International, Moscow
Company description: Gaming industry (casinos, restaurants)
Key functions:
• IT work coordination and IT services level control in large company departments
• IT projects coordination and management(deployment of the system for work with game equipment I-Play, deployment of the corporate voice mail on the basis of office ATS)
• IT project portfolio management
• Participation in meetings with key customers and following-up all the issues raised
• Identification and packaging new capabilities and services that can be offered to customers
• Agreeing appropriate actions to maintain/improve service levels
• Investigation of situations that have lead to a complaint and control situation
• Managing any communications issues between the project team and customer, and representing customer's needs to project team

Main achievements:
• Learned the ITIL Methodology
• Technical organization of complicated distributed business-critical projects:
• Managed the project team of several technical departments: IT, CCTV, gaming personal at several locations at the same time.
• Managed customer's expectation and risks.

06/2005 – 09/2006
Helpdesk engineer of IT department in Storm International, Moscow
Company description: Gaming industry (casinos, restaurants)
Key functions:
• Support and consulting of company users (including English speaking)
• Support of desktops and laptops (Windows (2000/XP/2003), printing (HP, MB, Epson, Canon, corporate business applications, telephony (IP, PBX), corporate network, internet.
• VIP-users support
• Support of casino events (lotteries, celebrations etc.)

10/2004 – 06/2005
System administrator in Rusaudit, Moscow
Company description: Accounting and financial audit
Key functions:
• Corporate network (Novell) administration
• Information Security
• Accounting applications support (1С, Garant etc.)
• Company web site development and administration
• IT equipment purchasing
• Hardware and software installation
• PBX Telephony (based on Meridian ATS) support

01/2001 – 10/2004
IT specialist in Mar’ina Roscha, Moscow
Company description: Cosmetics trade
Key functions:
• Network (Novell) administration
• Administration and programming of the “Domino” CIS
• Hardware and software installation
• SCS building
• PBX telephony (based on Panasonic ATS) administration
• Company web site development and administration
• IT equipment purchasing

10/2000 – 12/2000
Operator on “Domino CIS” in Sotiy department store, Moscow
Company description: Large department store
Key functions:
• “Domino” CIS programming
Professional trainings
Company: «Expert Business Scholl»
Training: How create successful product
Duration: 3 days
Finish date: 10/2008

Company: «Tekora»
Training: Project management with MS Project
Duration: 4 days
Finish date: 12/2007

Company: «Tekora»
Training: Project management foundation
Duration: 4 days
Finish date: 11/2007

Company: «IT expert»
Training: ITIL Foundation
Duration: 3 days
Finish date: 03/2007

Company: «Stars & S»
Training: Supporting Users Running Applications on a Microsoft Windows XP Operating System + Supporting Users Running the Microsoft Windows XP Operating System
Duration: 7 days
Finish date: 11/2005